Some feedback on your feedback, CFG:

Did you know that you are one of over 16,000 members of our Customer Feedback Group? This year, we’ve received over 345,000 responses to questions on a variety of topics – from saving money and mortgage preferences to where you’re getting haircuts and what kind of peanut butter you prefer (creamy over chunky, by a nose).

Communication’s a two-way street, so we want to share with you what we’re learning from the surveys. We hope you learn something, too, and we thank you for being loyal members of the Savers front.

Recent Survey Results

How are you feeling about …?

Here is what you said:

Our take? Customer Feedback Group members feel pretty good about their jobs and retirement plans. Faith in the government, the economy and the stock market was about 50/50. Look for this question again to see what’s changed after the new year.

Some other interesting opinions you shared:

Which fees annoy you the most?
1. Sports/entertainment ticket surcharges: 34%
2. ATM fees: 25%
3. In-flight airline snack fees: 12%

(Good thing that Electric Orange^SM checking account Customers can use 35,000 free ATMs, huh? Find out how many are near you by using our ATM Locator.)

We asked if you’d rather…permanently lose twenty pounds…or get $10,000 in cash?

The verdict: Most of you care more about fattening up the wallet than you do about slimming down the waistline.

We asked if you’d rather…retire wealthy at age 65…or retire modestly at age 55?

The verdict: Most of you want to save up longer so you can live a little larger later.

What’s in a smart, witty slogan? Plenty.

Your favorites :
1. There’s no such thing as saver’s remorse
2. Squirrel it away. You’d be nuts not to.
3. Better save than sorry.
4. Saving. Now that’s social security.
5. Savers lead. Others follow.

More than a few of you are pretty creative, too. Here are some of your suggestions:

1. Savor the Saver.
2. Big Savings. No Whammies!
3. Carpe Savem.
4. ______ fi, foe, fum - save without the ‘fee.’

Complete the sentence:

“Savers have all of the _______.”

Most popular:
1. Fun
2. Money
3. Funds
4. Dough
5. Security

Apparently, some Customers completed the survey when they were hungry because we had a few food-related responses as well:

Brussel Sprouts. Fine for some people, just not for me.
Fruitcake.
Box of chocolate… you never know what you’re going to get.

“Fees are like _______.”

Most popular:
1. Fleas
2. Taxes
3. Bees/bee stings

We also received a few that aren’t suitable for publishing, though they certainly are, ah, creative… You’ll just have to take our word for it.

Here are a few new ones that we’d like your feedback on. Send your suggestions for the sentences below to customerfeedbackgroup@ingdirect.com:

1. “I’m currently saving for________.”
2. “Saving money makes me feel __________.”
3. “If I was given $1,000, I’d ______________.”

Product Spotlight: Electric Orange^SM Checking.

Check (no pun intended) out our electronic checking account and see how quick and fun it is paying bills, finding free ATMs – even send money to Aunt Suzy or your fantasy football buddy in the click of a mouse.

Shout out to our Monthly CD Giveaway Winners.

Each month we reward members of the Customer Feedback Group by selecting a random Customer and giving them a $250 12-month Orange CD.

Congrats to Kimberlie M. from Pennsylvania and Alice A. from Minnesota, were our most recent winners.

Keep those responses coming and you could be next…

Click here to send us your feedback whenever you want. We promise to read every word of every email.

Opt out of the Customer Feedback Group by clicking here, signing into your account and then clicking “No Thanks.”