Did you know that you’re one of more than 15,000 members of our Customer Feedback Group?
Over the last 2 months, we’ve received almost 120,000 responses to questions on a variety of topics, most recently the Big Game (we aren’t allowed to say Super _ _ _ _ because we’ll get in trouble) and holiday spending. Some of the responses were pretty normal while some, like taking more than a day to decide which pair of jeans to buy, caught us by surprise.
Since communication’s a two-way street, we want to give you some feedback on your feedback. We hope you learn something and we thank you for being loyal members of the Savers’ Front.
Recent Survey Results
First, the serious stuff from our Holiday Spending survey.
Over a quarter of you spent more than $700 on gifts. Looks like we have some pretty generous Customers.
Most of you used credit cards to pay for your gifts and said it would take less than a month to pay them off. Points/rewards/cash back anyone?
Now for some fun stuff.
What was the best gift you gave?
A lot of what we expected… money, gift cards, jewelry and electronics like TVs game systems, GPSs, etc. but some plain-old funny things.
• A hat shaped like a chicken
• A jackalope. Yup, a jackalope.
• A penguin
• Bacon
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What was the best gift you received?
Cash and gift cards were the big winners for the best gifts received. Then we had:
• A stuffed wombat
• A Tastycake Krimpet mouse for my computer
• An Abraham Lincoln chia pet
• My son removed himself from my family plan cell service and got his own account
The Big Game – what did we learn?
Most of you watched the game at home and spent very little on food, drinks and decorations. Only 2 of 10 participated in office pools (don’t worry, your secret’s safe with us) and almost everyone watched the commercials. Oh, and 2 of 3 watched the halftime show.
We had 24 Customers miss predicting the final score (Green Bay 31, Pittsburgh 25) by 1 point each, with 23 predictions of 31-24 and 1 prediction of 31-26. One Customer called 31-25, but with a Pittsburgh victory.
Do you have any game-day superstitions when your favorite team is playing?
• My favorite team is Cincinnati. There is no superstition that can help them.
• I wear my black-and-white striped toe socks with my black sandals.
• Dance around using two pickles in a sock as poi.
• Lots of cheese, beer and bratwurst.
• Dress the dog in a 3-piece suit, bring outdoor furniture inside and put indoor furniture outside.
Fees and More – what did we learn?
We asked you what you do to avoid checking account fees. We thought some might say something like “Stand on my head and spit wooden nickels” but they didn’t. You do have to work at it a little though to keep more of your money.
Shameless plug: Anyone know what you have to do to avoid fees with Electric OrangeSM checking? Anyone?
New Headlines
Here are some of the new headlines we’ve been using recently. Click here and tell us which one you like the most.
For our Mobile Banking site
Road-side billboards
Some general headlines
That’s what you said.
We asked you to finish a few sentences and here are the most popular:
1. “I’m currently saving for retirement.”
2. “Saving money makes me feel secure / prepared / in control.”
3. “If I was given $1,000, I’d save.”
Shoutout to recent CD winners
Each month, we reward a member of the Customer Feedback Group by giving them a $250 12-month Orange CD. Susan S. from NY, Sasanna S. from GA and Vanessa S. from PA are the most recent winners.
Keep those responses coming and you could be next… and you don’t even have to have a last name that starts with S.
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In addition to the CDs, we also sent out a few random gifts to a few of you. We sent a pair of ING DIRECT boxers to John B. from MA and a tiny little t-shirt to Julie B. from NV. Why did we send them? Just because.
Just a few random pieces of information
Don’t forget to check out The Official Blog of Savers here: We The Savers.
Let us know what you think of this page or anything else for that matter by clicking here to send us your feedback whenever you want. We promise to read every word of every email.
Don’t want to be a member of the Customer Feedback Group anymore? Opt out by clicking here, signing into your account and then clicking “No Thanks.”